ME91 Digital ("ME91," "we," "us," or "our") operates the website me91.in and provides website development, AI automation, SEO, digital marketing, branding, and related digital services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.
By using our website, submitting an enquiry form, or engaging us for a paid service, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, company/business name, project details, and budget range, when you fill in a contact form, service enquiry form, or WhatsApp us.
- Payment information: when you make an advance or booking payment for a service, payment processing is handled entirely by Razorpay, our payment gateway partner. We do not collect, see, or store your card number, UPI PIN, net-banking credentials, or full bank account details on our own servers - Razorpay processes and secures this information under its own PCI-DSS compliant systems. We only receive confirmation that a payment was made, the amount, and a transaction reference ID.
- Communication records: emails, WhatsApp messages, and call notes exchanged with us in connection with an enquiry or an active project.
- Automatically collected information: IP address, browser type, device type, pages visited, and time spent on our website, collected through standard website analytics (see "Cookies & Analytics" below).
2. How We Use Your Information
- To respond to enquiries and provide quotes for our services.
- To deliver, manage, and communicate about a project you've engaged us for.
- To process advance/booking payments via Razorpay and maintain accurate billing records.
- To send you service-related updates (project status, invoices, renewal reminders for ongoing services like SEO or ad management).
- To improve our website and services based on aggregated, anonymized usage patterns.
- To comply with applicable tax, accounting, and legal record-keeping requirements.
We do not use your personal information for any purpose beyond what is described here without asking you first.
3. Payments & Razorpay
Where a project requires an advance or booking payment, that payment is collected through Razorpay Software Private Limited, a Reserve Bank of India-regulated and PCI-DSS Level 1 compliant payment gateway. When you pay through Razorpay:
- Your card, UPI, wallet, or net-banking details are entered directly into Razorpay's secure payment page - ME91 never has access to this information.
- Razorpay's own Privacy Policy governs how it handles and secures your payment data.
- We retain only the transaction ID, amount, date, and payment status for our accounting and invoicing records.
4. Cookies & Analytics
Our website may use standard cookies and tools such as Google Analytics to understand how visitors use the site - which pages are viewed, how long visitors stay, and which services generate the most interest. This data is aggregated and does not personally identify you. You can disable cookies at any time through your browser settings; this may affect some website functionality but will not block you from browsing or contacting us.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We share it only with:
- Razorpay - to process advance/booking payments.
- Service providers we use to run our own operations - such as email, hosting, and analytics providers - strictly to the extent needed to operate our business, and bound to keep your data confidential.
- Legal authorities - only if required by law, court order, or governmental regulation.
6. Data Security
We use reasonable technical and organizational measures - including HTTPS encryption on our website and restricted internal access to enquiry and project data - to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take these protections seriously.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purpose it was collected for - typically for the duration of our working relationship plus the period required for tax and accounting record-keeping under Indian law. Enquiry data from leads who don't proceed with a project is retained for a reasonable follow-up period and then deleted or anonymized.
8. Your Rights
You can, at any time:
- Ask us what personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to any legal or accounting record-keeping obligations we must still meet.
- Opt out of non-essential communications (service-related and billing communications for active projects will continue).
To exercise any of these rights, email us at hello@me91.in.
9. Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will always reflect the most recent version. Continued use of our website or services after an update means you accept the revised policy.
Contact us at hello@me91.in or call +91 77373 74383 for anything related to how we handle your data.